What should I do if I have problems with my connection/subscription?

Please contact your internet service provider (ISP) directly if you are experiencing problems with your subscription or connection.

Providing as much information as possible to your ISP will help resolve issues quicker. Be prepared to provide your ISP with answers to these questions:

  • Have you connected your network cable directly into the data socket, or are you using a router or another kind of wireless connection? If so, do you experience the same problem if you connect a network cable directly to the data socket?
  • Have you tried to change your network cable?
  • Do you experience the problem at a particular time of day or throughout the day?

After investigating the issue, your ISP will contact KPUD if necessary.