What should I do if I experience discolored water?

Customers who experience discolored water are advised to flush off their service line by running a cold water tap until the water clears. If the water does not clear after several minutes, please call our office to report the matter. Note: Our Operations Department recommends customers utilize flushing events to conduct a "Spring cleaning" of their service line. When customers see that a system flush has wrapped up, they should make a point of conducting a mini-flush of their individual line. In this, the customer should make it routine to run the outside hosebib closest to their service line, fully open, until the water runs clear. In this way, the entire water system, including service line, receives the same maintenance.