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Meter Reading & Leak Detection

A simple dripping faucet can waste far more water in a single day than one person needs for drinking in an entire week. Conserve water and save money by finding and fixing leaks.

Remember that your water meter is never reset

Two Common Meter Styles

Odometer Style

These meters read straight across like the odometer on your car. The small triangle will spin as water flows through the meter.

Odometer Style with Touch Read

These meters have a large touch read adapter covering up to a third of the register. The numbers are still visible though, and there will be a small dial that spins as water flows through the meter.

How to Use Your Water Meter to Check for Leaks

  1. Locate your water meter. It is usually found in a meter box in a small concrete vault near the street.
  2. Turn off all water using appliances in the home. This includes all INDOOR and OUTDOOR faucets.
  3. Check and record the current meter reading.
  4. Wait 15 minutes (minimum) although overnight is better. Remember, do not use any water while you are waiting!
  5. Read the water meter again. If the reading has changed, then you have a leak that requires immediate attention.
Contact the PUD if you need assistance locating the water meter.
Customer Service: (360) 779-7656

How to Fix a Leak

Many leaks (dripping faucets or showerheads) are caused by worn washers which are easy to fix. Your local hardware, plumbing supply or home improvement store will have the correct parts and complete do-it-yourself instructions. If replacing the washer does not work or the problem is more complicated, contact a certified plumber for assistance.

HINT: LOCATE THE MASTER WATER SUPPLY VALVE AND LABEL IT. THE MASTER SUPPLY VALVE CAN THEN BE EASILY TURNED OFF IN CASE OF A LEAK OR BROKEN PIPE.

Below are some links to online VIDEO for simple repairs.*

Leaky Toilet

Leaky Faucet

* The appearance of external hyperlinks does not constitute endorsement by KITSAP PUD of the linked web sites, or the information, products or services contained therein.


Leak Adjustments

Customers who have found a water leak on their side of the water meter and have remedied the situation may be granted a water leak adjustment. The customer will need to complete a Leak Adjustment Request Form and send or email it to the KPUD, explaining the circumstances of the leak along with any available documentation of the repair, i.e. receipts, invoices or photographs. If the KPUD in its sole discretion decides to make an adjustment, the adjusted bill will be determined by averaging the last three (3) years consumption of the same billing period and this amount will be billed at the normal tiered water rates. The leak consumption over this average will be billed at the lowest cost water tier rate.

Leak adjustments are not intended to be granted more than once every five (5) years without extraordinary circumstances.

If the customer cannot find or explain where the water was used, KPUD staff will reread the water meter and do an on-site visit to investigate possible water loss. If water use is determined to be unexplainable or unaccounted for by KPUD, an adjustment to the water bill may be made. The customer will need to complete a Leak Adjustment Request Form and send or email it to the KPUD requesting an adjustment. If the KPUD in its sole discretion decides to make an adjustment, the adjusted bill will be determined by averaging the last (3) three years consumption of the same billing period and this amount will be billed at the normal tier water rates. The leak consumption over this average will be billed at the lowest cost water tier rate.

Customers believing that their water meter is inaccurate may request to have their water meter tested. The customer will need to provide a personal letter or email requesting that their water meter be tested. KPUD will remove the water meter and send to an independent testing lab. If the water meter is determined to be accurate, the customer will be charged for the meter test and the KPUD labor. If the KPUD in its sole discretion decides to make an adjustment, the adjusted bill will be determined by averaging the last (3) three years consumption of the same billing period and this amount will be billed at the normal tier water rates. If the meter is determined inaccurate the meter will be replaced and account will be credited accordingly.

Leak Adjustment Request Form

If you have any questions, or need assistance, please contact our office at 360-779-7656 or you may send an email to customerservice@kpud.org.


Board Meeting: Sep. 24, 2019, 9:30am

Board Meetings are held every 2nd and 4th Tuesday of the month at 9:30am. The meetings are held at our offices and are open to the public. For Minutes and Agendas from previous Board Meetings, visit our Archives
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